Refund policy

At CraftAura, every item is handcrafted with care. We want you to love your purchase, and we’re here to help if something doesn’t feel right. Please read our return and refund guidelines below.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The request is made within 14 days of delivery.

  • The item is unused, in its original condition, and with original packaging.

  • Customized or personalized items cannot be returned, unless damaged or defective.

2. Non-Returnable Items

  • Personalized or custom-made products

  • Clearance or sale items

  • Digital downloads

  • Gift cards

3. Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us within 7 days of delivery at craftaurallc@gmail.com

  • Include your order number, photos of the damage, and a description of the issue.
    We will replace the item or issue a refund at no extra cost.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

  • We recommend using a trackable shipping service.

  • CraftAura is not responsible for returns lost in transit.

5. Refunds

Once we receive and inspect your return:

  • Approved refunds will be issued to your original payment method within 5–10 business days.

  • Shipping costs are non-refundable, unless the return is due to our error.

6. Exchanges

Exchanges are accepted for eligible items.
Please email us with your order number and the item you wish to exchange for.

7. Order Cancellations

Orders can be canceled within 24 hours of purchase.
After 24 hours, production may have begun and cancellation may not be possible.

8. Contact Us

For any questions about returns or refunds, contact us at:
📧 craftaurallc@gmail.com