Shipping policy

Thank you for shopping with CraftAura! Each item is handmade with care, and we aim to deliver your order as smoothly as possible. Please review our shipping details below.

1. Processing Time

Because all items are handcrafted:

  • Orders require 3–7 business days to process before shipping

  • Processing times may be longer during holidays or high-order periods

  • Custom or personalized items may require additional time

2. Shipping Methods & Delivery Times

We ship using trusted carriers. Estimated delivery times:

  • Domestic (within your country): 3–7 business days

  • International: 7–21 business days
    Delivery times may vary due to carrier delays, customs, or unexpected events.

Note: Once an order is shipped, transit times are outside our control.

3. Shipping Rates

  • Shipping rates are calculated at checkout based on weight, size, and destination

  • Occasional free-shipping promotions may apply

If you want flat-rate shipping, I can add that too.

4. Order Tracking

  • Once your order ships, you will receive a tracking number via email

  • Tracking information may take up to 24–48 hours to update

5. Incorrect Address

Please ensure your shipping address is accurate.
CraftAura is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If an order is returned due to an incorrect address, the customer is responsible for additional shipping costs.

6. Lost, Delayed, or Stolen Packages

CraftAura is not responsible for:

  • Packages lost or stolen after delivery

  • Delays caused by shipping carriers or customs

  • Packages marked as “delivered” but not received

If this happens, we recommend contacting the carrier directly.
We will do our best to help where possible.

7. International Shipping & Customs

For international orders:

  • Customs fees, import taxes, or duties are the customer’s responsibility

  • We are not responsible for delays caused by customs processing

8. Pre-Order or Made-to-Order Items

If your item is made-to-order or pre-order:

  • Shipping times begin after production is complete

  • Estimated production times will be listed in the product description

9. Damaged Packages

If your order arrives damaged:

  • Contact us within 7 days at craftaurallc@gmail.com

  • Include your order number and photos of the damage
    We will assist with a replacement or solution.

10. Contact Us

For all shipping questions or concerns, contact us at:
📧 craftaurallc@gmail.com